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What can I do if my package has imperfections?

If your package is broken, the simplest is to refuse it, or eventually tell the service provider the entire list of the complains. Then contact us within 24 hours to explain your complain. We will tell you how to proceed next.

Other questions

What are the delivery time of my package?
What are the accepted payment possibilities?
What will happen if I am not at home when the carrier shows up?
I am not often at home, how can I make it deliver to me?
What should I do when i receive my order?
Can I send you back a product that doesn't satisfy me?
I haven't found answers to my questions
I would like to order a gift certificate or gift box
Is the online payment totally secure?
What can I do if my payment has been refused?
When will my order take in account?

Do I receive a confirmation of my order?
How can I change or cancel an order that I have just made?
How can I receive my tracking number of my order?
The package I have received does not match with my order
I sent back a product, a package, but I don't have news
Can I pick up my order in one of your beauty center from Comines or Brussels?
How can i order a command?
Do you stock every single products?
Can I get a facture of my boughts?
How much are the shipping costs?

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