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FAQ

What are the delivery time of my package?

What are the accepted payment possibilities?

What will happen if I am not at home when the carrier shows up?

I am not often at home, how can I make it deliver to me?

What should I do when i receive my order?

What can I do if my package has imperfections?

Can I send you back a product that doesn't satisfy me?

I haven't found answers to my questions

I would like to order a gift certificate or gift box

Is the online payment totally secure?

What can I do if my payment has been refused?

When will my order take in account?

Do I receive a confirmation of my order?

How can I change or cancel an order that I have just made?

How can I receive my tracking number of my order?

The package I have received does not match with my order

I sent back a product, a package, but I don't have news

Can I pick up my order in one of your beauty center from Comines or Brussels?

How can i order a command?

Do you stock every single products?

Can I get a facture of my boughts?

How much are the shipping costs?

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